Kaspersky Security Network Statement

A. INTRODUCTION

Please read this document thoroughly. It provides important information that you should be acquainted with before continuing to use our services or software. We reserve the right to modify this Statement at any time by posting the changes on this page.

Kaspersky Lab ZAO (further Kaspersky Lab) has created this Statement in order to inform and disclose its data gathering and dissemination practices for Kaspersky Anti-Virus and Kaspersky Internet Security.

Kaspersky Lab has a strong commitment to providing superior service to all of our customers and particularly respecting your concerns about Data Processing. 

This Statement contains numerous general and technical details describing the steps we take to respect your Data Processing concerns. Meeting your needs and expectations forms the foundation of everything we do- including protecting your Data.

The Kaspersky Security Network service allows users of Kaspersky Lab security products from around the world to help facilitate identification and reduce the time it takes to provide protection against new ("in the wild") security risks targeting your computer which helps to identify new threats and their sources and to help improve a user's security level. Such information contains no personally identifiable information about the user and is utilized by Kaspersky Lab for no other purposes but to enhance its security products and to further advance solutions against malicious threats and viruses. 

By participating in Kaspersky Security Network, you and the other users of Kaspersky Lab security products from around the world contribute significantly to a safer Internet environment.

Legal Issues (if applicable)

Kaspersky Security Network may be subject to the laws of several jurisdictions because its services may be used in different jurisdictions, including the United States of America. Kaspersky Lab shall disclose information without your permission when required by law, or in good-faith belief that such action is necessary to investigate or protect against harmful activities to Kaspersky Lab guests, visitors, associates, property or to others. As mentioned above, laws related to data and information processed by Kaspersky Security Network may vary by country.  

Kaspersky Security Network shall duly inform the users concerned when initially processing the above-mentioned information of any sharing of such information and shall allow these Internet users to opt in (in the EC Member States and other countries requiring opt-in procedure) or opt-out (for all the other countries) on-line from the commercial use of this data and/or the transmission of this data to third parties.

Kaspersky Lab may be required by law enforcement or judicial authorities to provide some information to appropriate governmental authorities. If requested by law enforcement or judicial authorities, we shall provide this information upon receipt of the appropriate documentation. Kaspersky Lab may also provide information to law enforcement to protect its property and the health and safety of individuals as permitted by statute.

B. RECEIVED INFORMATION  

* Information about your computer hardware and software, including operating system and service packs installed, kernel objects, drivers, services, Internet Explorer extensions, printing extensions, Windows Explorer extensions, downloaded program files, active setup elements, control panel applets, host and registry records, browser types and e-mail clients that are generally not personally identifiable;

* Information about the status of your computer's antivirus protection and data on any objects or activities suspected of being malware (e.g., detected object name, date/time of detection, names/paths and size of infected files, part or hash of IP and port of network attack, list of malware actions and potentially malicious URLs) and product and user decisions about them . Please note that the above referenced processed data does not contain personally identifiable information.

* Information about applications downloaded by the user (URL, attributes, file size, information about process that initiated download);

* Information about applications and their modules run by the user (size, attributes, date created, information about PE headers, region, name, location, and compression utilities used);

* Information about errors and usage of user interface of the Kaspersky Lab product installed on your computer.

* The Kaspersky Security Network service may process and submit whole files, which might be used by criminals to harm your computer and/or their parts, to Kaspersky Lab for additional examination.

Securing the Transmission and Storage of Data

Kaspersky Lab is committed to protecting the security of the information it processes. The information processed is stored on computer servers with limited and controlled access. Kaspersky Lab operates secure data networks protected by industry-standard firewall and password protection systems. Kaspersky Lab uses a wide range of security technologies and procedures to protect information from threats such as unauthorized access, use, or disclosure. Our security policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the data that we process. Kaspersky Lab takes steps to ensure that your information is treated securely and in accordance with this Statement. Unfortunately, no data transmission can be guaranteed secure. As a result, while we strive to protect your data, we cannot guarantee the security of any data you transmit to us or from our products or services, including without limitation Kaspersky Security Network, and you use all these services at your own risk.

We treat the data we process as confidential information; it is, accordingly, subject to our security procedures and corporate policies regarding protection and use of confidential information. All Kaspersky Lab employees are aware of our security policies. Your data is only accessible to those employees who need it in order to perform their jobs. Any stored data will not be associated with any personally identifiable information. Kaspersky Lab does not combine the data stored by Kaspersky Security Network with any data, contact lists, or subscription information that is processed by Kaspersky Lab for promotional or other purposes.

C. USE OF THE PROCESSED DATA

Kaspersky Lab processes the data in order to analyze and identify the source of potential security risks, and to improve the ability of Kaspersky Lab's products to detect malicious behavior, fraudulent websites, crimeware, and other types of Internet security threats to provide the best possible level of protection to Kaspersky Lab customers in the future.

Disclosure of Information to Third Parties

Kaspersky Lab may disclose any of the information processed if asked to do so by a law enforcement official as required or permitted by law, in response to a subpoena or other legal process or if we believe in good faith that we are required to do so in order to comply with applicable law, regulation, subpoena, or other legal process or enforceable government request. Kaspersky Lab may also disclose information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating this Statement, the terms of your agreements with the Company or to protect the safety of our users and the public or under confidentiality and licensing agreements with certain third parties which assist us in developing, operating and maintaining the Kaspersky Security Network. In order to promote awareness, detection and prevention of Internet security risks, Kaspersky Lab may share certain information with research organizations and other security software vendors. Kaspersky Lab may also make use of statistics derived from the information processed to track and publish reports on security risk trends.

D. DATA PROCESSING - RELATED INQUIRIES AND COMPLAINTS

Kaspersky Lab takes and addresses its users' Data Processing concerns with utmost respect and attention. If you believe that there was an instance of non-compliance with this Statement with regard to your information or data you have or other related inquiries or concerns, you may write or contact Kaspersky Lab by email: support@kaspersky.com.

In your message, please describe in as much detail as possible the nature of your inquiry. We will investigate your inquiry or complaint promptly.

CHOICES AVAILABLE TO YOU  

Participation in Kaspersky Security Network is optional. You can activate and deactivate the Kaspersky Security Network service at any time by visiting the Feedback settings under your Kaspersky Lab product's options page. Please note, however, if you choose to deactivate the Kaspersky Security Network service, we may not be able to provide you with some of the services dependent upon the processing of this data.

We also reserve the right to send infrequent alert messages to users to inform them of specific changes that may impact their ability to use our services that they have previously signed up for. We also reserve the right to contact you if compelled to do so as part of a legal proceeding or if there has been a violation of any applicable licensing, warranty or purchase agreements. 

Kaspersky Lab is retaining these rights because in limited cases we feel that we may need the right to contact you as a matter of law or regarding matters that may be important to you. These rights do not allow us to contact you to market new or existing services if you have asked us not to do so, and issuance of these types of communications are rare. 

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